Terms of Service

1. Who we are and what Betterly is

Betterly is an online marketplace that connects people who organize wellness and lifestyle events ('Organizers') with people who attend them ('Attendees'), and supports affiliates and sponsors. SGAI operates the Platform and provides payment facilitation through third-party providers; SGAI is not the organizer of events listed by third parties.

'Betterly Living' may itself act as an Organizer on the Platform, in which case it does so under the same Organizer terms below.

2. Definitions

• 'Event' — an experience listed on the Platform by an Organizer.
• 'Organizer' — a user that creates and runs Events and receives payouts.
• 'Attendee' — a user that reserves or buys tickets.
• 'Affiliate' — a user that shares referral links to Events to earn a commission.
• 'Sponsor' — a brand or person that pays for a sponsor slot at an Event.
• 'Platform Fee' — the fee SGAI charges on transactions, described below.

3. Your account

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. You are responsible for the accuracy of your information and for keeping your login credentials secure. You are responsible for all activity under your account.

A single account may act as an Attendee, Organizer, Affiliate and/or Sponsor. We may require identity verification (including via our payment provider) before enabling payouts.

4. The marketplace and our role

Organizers are solely responsible for their Events, including descriptions, pricing, capacity, venue, safety, conduct on the day, and compliance with applicable laws and permits. SGAI provides the technology and payment facilitation but is not a party to the contract between an Attendee and an Organizer, and does not control or guarantee any Event.

We do not pre-screen all content and are not responsible for the acts or omissions of Organizers, Attendees, Affiliates or Sponsors.

5. Buying tickets and payments

Ticket prices are set by Organizers and shown in Singapore Dollars (SGD). Payments are processed by our payment provider, Stripe. By purchasing, you authorize the charge to your selected payment method. We and Stripe do not store full card numbers on our servers.

Some tickets are free ('RSVP') and require no payment. A reservation is only confirmed once payment (if any) is completed and you receive a confirmation.

6. Platform fees and payouts

SGAI charges a Platform Fee of 10% on transactions processed through the Platform (after payment-processing fees). Where an Event is run by a third-party Organizer (not Betterly Living), an additional 10% is allocated to Betterly Living as the host network. The remaining balance is paid to the Organizer (less any affiliate commission the Organizer has set).

Organizer, affiliate and sponsor payouts are made via Stripe to the connected account you provide and onboard. You are responsible for your own taxes, including any GST obligations.

7. Organizers

By listing an Event you represent that you have the right to do so and that the Event and its content are lawful, accurate, and not misleading. You must honor confirmed tickets, run the Event substantially as described, and handle attendee concerns in good faith.

You appoint SGAI and Stripe to collect payments on your behalf and to deduct the Platform Fee and applicable charges. You set your own refund policy within the bounds of our Refund Policy and applicable law.

8. Affiliates

Affiliates may share referral links to Events that Organizers have opened to affiliates. Commission rates are set by the Organizer per Event and are paid out of the Organizer's share. You must promote honestly, must not spam, impersonate, or make false claims, and must not promote your own purchases or self-refer. We and Organizers may revoke affiliate access at any time.

9. Sponsors

Sponsors may purchase available sponsor slots at an Event. Sponsor placements are subject to the Organizer's approval and the description shown at purchase. Sponsor payments are generally non-refundable except where the Event is cancelled, subject to the Refund Policy.

10. Refunds and cancellations

Refunds and cancellations are governed by our Refund Policy and by the policy the Organizer sets for each Event. Please review the Refund Policy at /refunds before purchasing.

11. Acceptable use

You agree not to:

• use the Platform for unlawful, fraudulent, or harmful purposes;
• list, promote, or attend events that are illegal, unsafe, hateful, or harassing;
• circumvent the Platform to avoid fees, or scrape, hack, or disrupt the service;
• infringe others' intellectual property or privacy; or
• misuse personal data of attendees obtained through the Platform.

12. Content and intellectual property

You retain ownership of content you submit, and grant SGAI a worldwide, non-exclusive, royalty-free licence to host, display, and promote it for the purpose of operating and marketing the Platform and your Events. The Betterly name, logo, and Platform are owned by SGAI and may not be used without permission.

13. Third-party services

The Platform relies on third parties including Stripe (payments), Supabase (data and authentication), Vercel (hosting), Mapbox (maps), Mailgun (email), and Google (sign-in). Your use of those features may be subject to their terms.

14. Disclaimers

The Platform is provided 'as is' and 'as available' without warranties of any kind, to the fullest extent permitted by law. We do not warrant that any Event will meet your expectations or that the Platform will be uninterrupted or error-free. You attend Events at your own risk.

15. Limitation of liability

To the fullest extent permitted by law, SGAI is not liable for indirect, incidental, special, or consequential losses, or for the acts or omissions of Organizers, Attendees, Affiliates or Sponsors. Our total aggregate liability arising out of or relating to the Platform will not exceed the greater of (a) the total Platform Fees you paid to us in the 3 months before the claim, or (b) SGD 100. Nothing in these Terms excludes liability that cannot be excluded under Singapore law.

16. Indemnity

You agree to indemnify SGAI against claims, losses, and expenses arising from your Events, content, use of the Platform, or breach of these Terms.

17. Suspension and termination

We may suspend or terminate your access if you breach these Terms, create risk or legal exposure, or for prolonged inactivity. You may close your account at any time; certain obligations (e.g. completed transactions, payouts, and indemnities) survive termination.

18. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via the Platform or email. Continued use after changes take effect constitutes acceptance.

19. Governing law and disputes

These Terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction, subject to any mandatory consumer protections that apply to you.

20. Contact

Questions about these Terms: hello@betterly.sg.